Here are the most frequently asked questions that we receive about our fundraising activities. If you have a question that is not covered here, please don’t hesitate to contact a donor relations representative who will be happy to assist you.

Did you get my donation?

Donations made online are processed right away. Donations made by phone or mail are processed within a few weeks of receiving the gift.  We usually allow 1 or 2 weeks for mail to reach us.  Tax receipts are issued after credit cards are processed or cheques are cashed. If it has been more than 6 weeks since you made your donation and it hasn’t been processed, please let us know.

How can I make a gift in honour or in memory of someone else?

Click here to learn more about making a one-time gift in memory or in celebration of someone close to you.

How do I change my monthly donation?

To update your banking or credit card information please contact us by phone at 1-800-982-7903. For security reasons, we ask that donors do not send credit card numbers over email.

To modify the amount of your gift, please contact us by phone at the number above or by email at donorrelations@msf.ca.

How much of my donation goes towards helping people?

Click here for links to our Donor Accountability pages.

I have items (medical supplies, pharmaceuticals, toys, etc) I wish to donate.

We appreciate your desire to help, but please don’t send material goods to us. Our supplies come pre-packaged from a central warehouse and we are unable to accept donations of any items. Some more viable options could be to check with your local community centres, shelters, hospices, hospitals or senior’s homes, as they can often make use of extra supplies. Alternatively, Not Just Tourists is a non-profit organization that does facilitate smaller donations overseas.

When do I get my tax receipt?

Tax receipts for monthly donations are issued by mail by February every year. 

If you have lost or misplaced your receipt, please contact us by phone at 1-800-982-7903 or by email at  donorrelations@msf.ca, including your full name and address. If you have moved, please provide both your old address and your new address.

Receipts for one-time donations made online are sent by email within one hour of making the gift. Please note that the emails sent out by our receipting system do occasionally get picked up by spam filters so the receipt may have ended up in your junk mail folder.