Donor Relations FAQ

When do I get my tax receipt?

I can't find my electronic receipt.

How can I make a gift in memory or in honour of someone else?

Other ways to donate

How can I leave MSF in my will?

How do I change my monthly donation?

How can I limit the amount of mail I receive?

Will you share my contact information with any other organization?

How much of my donation goes to MSF's field work?

Can I donate supplies as an in-kind donation?

Does the person who came to my door work for MSF?

How do I volunteer with MSF Canada?

Why are you launching fundraising via F2F during the pandemic?

What precautions are you taking to keep staff and the public safe?

Do you have permission to be fundraising?

How can I tell if a F2F Fundraiser is legitimate?

Where are Doctor Without Borders responding to COVID-19 and what are you doing about it?

How does Doctors Without Borders choose where to open projects, provide medical care, respond to COVID-19, etc.?

Am I able to designate my donation to COVID-19?

When do I get my tax receipt? 

< In an effort to be more efficient, MSF Canada will issue your consolidated tax receipt for all your one-time and monthly donations in February after the previous tax year has closed. If your gift is a one-time donation sent to us by mail, the donations are processed within a few weeks of receiving the gift. We usually allow 1 or 2 weeks for mail to reach us. 

If you donate online, you’ll receive a confirmation by email within one hour of making the gift. Donations made online are processed right away. 

If you donate monthly or one-time, via direct withdrawals from your credit card or bank account, you’ll automatically receive a tax receipt by mail or by email for your total annual contributions during the month of February of the following year. 

If you make a contribution in the form of stocks and securities, your gift will come to us without your contact information. To make sure we can thank you and document your donation, please send an email with your name, address and the details of your stock gift to securities@msf.ca

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I can’t find my electronic receipt. 

In an effort to be more efficient, MSF Canada will issue your consolidated tax receipt for all your one-time and monthly donations in February after the previous tax year has closed. If you have any questions, please don’t hesitate to contact our donor relations team by phone at 1-800-928-8685 or by email at donorrelations@msf.ca, including your full name and address. If you have moved, please provide both your old address and your new address. 

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How can I make a gift in memory or in honour of someone else? 

You can give a tribute donation in memory of someone, or to commemorate a holiday, birthday, wedding or other special occasion. Once you make your request, a letter or email confirmation will be sent to your chosen gift recipient. Please note that it can take up to four weeks for a tribute notification letter to arrive. If you’re looking for a quicker notification of your gift, sending a contribution via e-card is your best bet. 

To make a tribute gift, please access our donation page by clicking on the “Please donate” red button on the top right corner of our home page. Then select one of the boxes to choose the amount of your donation. At the question “Do you want to make this gift in memory or in celebration?”, select Yes and the choose what kind of gift you want to make (“Make my gift in memory/make my gift in celebration”). You can then choose to send an e-card or a print card. 

Sending an e-card:   Enter the recipient email address (up to 3 different emails addresses separated with a comma or a new line). If you want to receive a copy of the e-card, enter your own email address. Select the type of e-card you would like to be sent. You can then enter a subject line for your e-card. Finally enter a personal message. Please note that the message has a limitation of 255 characters or writing letters. You can then preview your e-card. You will need to allow pop up on your browser in order to preview the e-card. 

Sending a print card:  Select your print card and then enter the name and address of the recipient. You can enter a personal message. Please note that the message has a limitation of 255 characters or writing letters. 

In order to finalize your gift, you will need to enter your contact information as well as your credit card information. 

You’ll receive both a confirmation and an official printed acknowledgement/tax receipt by email within one hour of making the gift.  

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Other ways to donate 

If you would like to give via your workplace, to give Aeroplan Miles, etc., please visit our Other Ways To Give page.

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How can I leave MSF in my will? 

If you are looking to leave a gift in your will to MSF, please visit our Legacy Giving page. 

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How do I change my monthly donation? 

Although we do have an online update form on our website for contact information change and expiry date change , it is not secured to accept credit card numbers or banking information.

To update your banking or credit card information, please contact us by phone at 1-800-928-8685. For security reasons, we ask that donors do not send credit card numbers over email. 

To modify the amount of your gift, to put your donation on hold or to cancel it, or to update your contact information, please contact us by phone at the number above or by email at donorrelations@msf.ca.   

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How can I limit the amount of mail I receive? 

We understand that some people would prefer limited mailings—whether it be quarterly, once a year, or none at all. Just let us know what your preference is by sending an email including your name and address to donorrelations@msf.ca or calling us at 1-800-928-8685.

Please note that it is possible that you may receive one final piece of mail from us, as our mailings are prepared quite a bit advance.  

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Will you share my contact information with any other organizations? 

We do not sell or rent our mailing list to other organizations that solicit donations or sell any products. However, in order to enhance our solicitation strategies and reduce our fundraising costs, Doctors Without Borders exchanges portions of our mailing list with select non-profit organizations. 

When we loan out selections of our mailing list, the recipient organization has a limited amount of time in which to send their mailing to the individuals on that list (usually about 3 months). Once that time has elapsed, they are no longer permitted to use these shared names. The organizations are also not permitted to mail the individuals on that list more than once, or to save the traded information in their own databases.  

If you prefer not to have your contact information disclosed in this manner, please contact our Donor Services team at donorrelations@msf.ca, call us at 1-800-928-8685 or write to our mailing address at Doctors Without Borders, 551 Adelaide St. W, Toronto, ON, M5V 0N8. 

If you feel that you are in general getting too much unsolicited mail, it may be that your name has been traded by a number of different organizations. If you would like to better ensure that your name not be traded by any organization, you may wish to contact the Canadian Marketing Association. They keep a master “Do Not Contact” list that most non-profit organizations consult before sending out any unsolicited mail.  

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How much of my donation goes to MSF’s field work? 

At all times, MSF directs at least 80% of its revenue to fund its program activities. A minimum of 80 cents from every dollar is spent supporting field operations, which provide medical assistance to populations in distress around the world, and on bearing witness activities in Canada and overseas. 

For more information, please click here for links to our Donor Accountability pages. In 2017, 86.7% of MSF Canada's expenditures went directly to programs, 10.9% to fundraising activities and 2.4% to administration.

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Can I donate supplies as an in-kind donation? 

We don’t accept in-kind gifts such as medical equipment, drugs, food or other materials for our operations.

Here’s why: a huge part of what makes Doctors Without Borders so effective at saving lives is our ability to respond rapidly. After decades of experience, we’ve developed specialized, pre-packaged kits that are ready to go at a moment’s notice. These tried-and-true materials can get into the hands of our teams much more efficiently than if we had to manage screening, sorting, and packing different types of supplies. 

Some more viable options could be to check with your local community centres, shelters, hospices, hospitals or senior’s homes, as they can often make use of extra supplies. Alternatively, “Not Just Tourists” is a non-profit organization that does facilitate smaller donations overseas. 

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Does the person who came to my door work for MSF? 

You can easily identify Doctors Without Borders fundraisers by their photo ID badge and Doctors Without Borders vest or shirt. They will often have a laminated brochure, or a binder with our logo and information.   

Please visit our web page about canvassing and telefundraising to learn more. 

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How do I volunteer with MSF Canada? 

You can visit our volunteer page for more information about current job openings. 

Also, if you would like to donate a bit of your time, you can participate in our Missing Maps events.  

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Why are you launching fundraising via F2F during the pandemic?

We have decided to relaunch our F2F fundraising operations because our patients need us more than ever. We’ve taken well-considered safety precautions and are following public health and safety guidelines. Ultimately, we’re here for our patients to get them the support they need. Our monthly giving donors are more important now than ever. They provide us with the ongoing support we need during COVID-19 to keep our essential medical services up and running for the hundreds of thousands of patients who rely on us, while we prepare for and respond to the spread of the virus itself. MSF continues to support various projects around the world that existed before the pandemic. 

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What precautions are you taking to keep staff and the public safe?

MSF Canada has implemented many precautions to keep our F2F fundraising staff and the public safe.

All our representatives interacting with the public must complete mandatory safety training before they begin work and must respect social distancing practices that are mandated by the province or municipality they are working in. This includes remaining at least 6 ft away from all individuals, no physical contact, proper sanitation of all equipment before, during, and after a shift. Our representatives are trained how to use their Personal Protective Equipment, which include face masks, face shields, and door-bell ringers (door only). They also receive weekly health and safety briefings to stay up to date with the latest safety protocols. We ask our potential Donors not to make any physical contact with our staff. We have implemented contactless payment options so donors will no longer have to provide a physical signature upon signup.

We’ve also made it easy to get involved while keeping the entire process touchless and conducted at a safe distance. Our canvassers have been trained in the best face-to-face fundraising practices amid COVID-19. They have been trained to speak to the precautions they are taking& and convey the importance of continued support. 

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Do you have permission to be fundraising?

Our fundraising partners are operating following the rules laid out by the provincial and federal governments. We have chosen to relaunch our operations only in regions that have allowed for the reopening of restaurants and malls. Staff are required to stay home and isolate if they are experiencing illness of any kind. Our fundraising partners are tracking and monitoring the situation regularly through information provided by the Public Health Agency of Canada and local, provincial health authorities.  

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How can I tell if a F2F Fundraiser is legitimate?

You can easily identify Doctors Without Borders fundraisers by their photo ID badge, MSF branded lanyard, and Doctors Without Borders vest or shirt. They will often have a laminated brochure or a binder with our logo and information.   

Doctors Without Borders canvassers will be working with handheld devices (smartphones or tablets), which allows them to securely process credit card transactions and capture bank information on the spot, reducing administrative costs and our use of paper forms.  

Our fundraisers are involved in street and door-to-door canvassing. Sometimes you may meet our teams at a mall or airport as well.  

We carry out our fundraising activities across Canada and currently have teams active in Vancouver, Ottawa, Toronto, Montreal, Gatineau, and Kitchener/Waterloo.  

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Where are Doctors Without Borders responding to COVID-19 and what are you doing about it?

Our teams are responding on multiple fronts around the world – in more than 70 countries – places like Brazil, Yemen and India. We’re caring for patients, providing testing, offering health education and mental health support, providing training for vital infection control measures in health facilities, and more. 

Since the pandemic began, we’ve prioritized keeping our essential medical services up and running for the hundreds of thousands of patients who rely on us, while preparing for and responding to the spread of the virus itself. Learn more about MSF's response to COVID-19

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How does Doctors Without Borders choose where to open projects, provide medical care, respond to COVID-19, etc.?

Doctors Without Borders goes where the needs are greatest. We learn about crises that need our attention from MSF teams already working on the ground with the people affected, and from local governments, the international community, humanitarian organizations, and local and national NGOs. We assess each situation based on if there is an emergency need, if there are other NGOs or government involvement that meet that need, and if MSF can respond. 

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Am I able to designate my donation to COVID-19?

At this time, MSF Canada is not accepting funds designated specifically for our COVID-19 response. Our COVID-19 Fund is now closed, due to the overwhelming contribution of many Canadians who helped us reach our fundraising goal. Currently, we are requesting that donors contribute to our general emergency response fund, which provides our teams with the flexibility to use as needed in responding to emergencies all over the world – whatever the cause may be. All monthly donations to MSF Canada are directed to the emergency response fund – and this is one critical way in which monthly gifts enable our effectiveness – we can act as soon as an emergency happens because we have funds available and the flexibility to use them as needed.  

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