Donor Services

Our supporters are important to us! If the information you are looking for is not found online, or if you have any other questions or concerns, you can reach our donor relations team who are ready to assist you Monday to Friday, from 9am to 5pm ET. During emergencies we can be overwhelmed by the higher than normal volume of phone calls and emails. Please leave us a message and it will be returned as soon as is possible.

Update my information

• Update My Contact Information
• Update My Credit Card Expiry Date

FAQ

• Our frequently asked questions

Contact us

If you need to speak with a donor relations representative, please call 1 800 928-8685, email us at DonorRelations@msf.ca, or fax us at 416-963-8707. You can also write to us at Doctors Without Borders/Médecins Sans Frontières (MSF) Canada, 551 Adelaide Street West, Toronto, ON, M5V 0N8.

Tax receipts

In an effort to be more efficient, MSF Canada will issue your consolidated tax receipt for all your one-time and monthly donations in February after the previous tax year has closed. If you have any questions, please don’t hesitate to contact our donor relations team by phone at 1-800-928-8685 or by email at donorrelations@msf.ca, including your full name and address.

Canvassing and telefundraising

Our public fundraisers are committed to the work of Doctors Without Borders overseas and they’re ready to explain how you can help us deliver lifesaving medical relief. Learn more about our canvassing and telefundraising programs.

Our commitment to you

Doctors Without Borders Canada adopted Imagine Canada’s Ethical Fundraising & Financial Accountability Code as our policy in 2008. We are committed to protecting the privacy of our donors and to upholding the highest ethical standards in the way we raise funds. 



We will honour your requests for information, including our most recent financial statements, and any wishes to limit future contact. Our materials will be truthful and will accurately describe our activities and the intended use of the funds we raise, while respecting the dignity and privacy of those who we strive to help.


The public portion of Médecins Sans Frontières/Doctors Without Borders Canada's Tax Return (T3010) filed with the Canada Revenue Agency can be found here.

Donor accountability

Click here to read about the impact of your gifts, MSF’s fundraising ratios and most recent audited financials, the difference between our Emergency relief fund and Earmarked funds, our Privacy policy and PCI compliance policies, and MSF’s Salary and CRA information.