MSF’s Emergency Coordinator Katrin Kisswani and Field Coordinator Maria-Aure walk through the camp city settlement and discuss the organisation of the camp. MSF’s emergency teams have provided more than 650 tents, 141 shower points and latrines, 640,000 litres of clean water, 600 relief packages including mosquito nets, winter kits and kitchen kits and mental health support to people arriving from various flood-affected districts of Sindh and Balochistan.

Face-to-Face and Telephone Fundraising  

Since 2002, Doctors Without Borders/Médecins Sans Frontières (MSF) has raised vital funding for our emergency medical work with the partnership of fundraising agencies who specialize in face-to-face and tele-fundraising. Face-to-face and tele-fundraising are among the most effective ways for MSF to raise awareness about our work, connect with supporters across Canada and explain how individuals can help us deliver critical medical care to people facing crises across the world. Our partners are committed to MSF’s humanitarian ethos and campaign on our behalf. 

MSF and Face-to-Face Fundraising (F2F)

MSF Canada works with Public Outreach to carry out our face-to-face fundraising campaigns. Public Outreach is a highly regarded professional agency dedicated to building a sustainable charitable sector through ethically and socially responsible methods. They have gone through a rigorous evaluation process to partner with and represent MSF. 

FREQUENTLY ASKED F2F FUNDRAISING QUESTIONS

How do I identify MSF face-to-face fundraisers?

You can identify our representatives on the street, at the mall or door-to-door by their branded MSF items (typically a vest, photo ID badge and lanyard) and tablet. They will often carry a laminated brochure or a binder containing our logo and additional information. For security reasons, our fundraisers are unable to accept cash donations and only accept credit and banking information as forms of payment. 

Where do your face-to-face staff work in Canada?

We carry out our fundraising activities across Canada and currently have active teams in cities within the following provinces: British Columbia, Alberta, Ontario, Quebec, New Brunswick and Nova Scotia.

How does your face-to-face sign-up process work?

  • MSF canvassers work with digital tablets to securely process donor details and payment information on the spot. This allows MSF to reduce gift processing times, administrative costs and eliminate the use of paper forms. 
  • The tablets used by our F2F teams are routinely updated, maintained and tracked to keep the gift registration process safe and encrypted. Ensuring the security of your private information is of utmost importance to MSF. 
  • A receipt of your new monthly or one-time donation is sent immediately upon sign-up to the email address submitted during registration. 
  • If you have decided to get involved with a door-to-door, street, or mall fundraiser from Public Outreach, your donor and payment details will be requested and input securely on their digital tablet. Your fundraiser will then complete the sign-up process by requesting your signature on their tablet.
  • Your F2F fundraiser will complete the gift registration process by sharing the terms of the donation and requesting your signature on their tablet.  
  • All new donors can expect to receive a confirmation call from our donor care team within 24-48 hours of gift registration. They will re-verify the details of your gift, ask for general feedback about your experience and answer any questions you may have. 
  • You have the option of receiving phone calls, emails, SMS, mail, or other forms of communication about our work on an ongoing basis. 
  • All gift processing procedures used by MSF and our partners are PCI compliant. To learn more about how we manage your personal information, please refer to our Privacy Notice at https://www.doctorswithoutborders.ca/privacy-notice/ 

Do your representatives work on commission?

In keeping with Imagine Canada’s Standards Program and best practices for fundraising, our representatives receive an hourly wage and receive no commission for the supporters they sign up or the dollars they help raise.

MSF on the Phone

Our telephone campaigns provide a safe, simple and fast way for our supporters to get involved with MSF’s work, especially when a humanitarian emergency happens. Our professional tele-fundraisers communicate our team’s medical actions and guide new donors through our secure donation forms. MSF Canada currently works with Fundraising Direct and Public Outreach to carry out our tele-fundraising activities. 

You may receive a call or SMS message from Fundraising Direct inviting you to become, or thank you for becoming, an MSF Canada supporter. Fundraising Direct may also contact you to provide updates about our ongoing work, update your gift details or share more ways you can get involved. 

You may receive a phone call from Fundraising Direct from the following phone numbers: 

647)776-0186(514)228-2802 
(647)776-0218 (514)228-2803

You may receive an SMS message from Fundraising Direct from the following phone numbers: 

1(647)254-52021(514)477-1810

You will receive a call from Public Outreach within 24-48 hours if you have recently met and made a gift through a face-to-face representative. The purpose of this call is to verify the details of your new donation and provide an opportunity for you to give feedback about your experience. Public Outreach also provides follow-up calls for individuals who request additional time to decide. 

Public Outreach – Gift Verification Call 

(647)805-8231 (514)418-0032 
(438)899-7024 

Public Outreach – Phone Follow Up

(604)674-8471(416)900-4461
1-(438)544-52981-(778)651-6426

What are your face-to-face and tele-fundraising hours?

Our fundraising times vary by location. Our teams fundraise five to seven days a week, depending on the time of year.

  • Street and retail fundraisers canvass between the hours of 10:00 a.m. – 7 p.m.
  • Mall fundraisers canvass during retail hours, from open until close. 
  • Door-to-Door fundraisers canvass between the hours of 1:00 p.m. – 9:00 p.m.
  • Telephone fundraisers call between the hours of 10:00 a.m. – 9:30 p.m.

What kind of gifts do you accept via face-to-face and tele-fundraising? 

We accept monthly and one-time donations. Monthly gifts allow us to plan and budget strategically, as they provide MSF the sustainable, predictable source of income we need to work effectively. 

Feedback about our fundraisers 

MSF Canada welcomes all kinds of feedback about our fundraisers – positive and constructive. Feedback is extremely important to us, as it allows us to make improvements to our programs over time. 

If you would like to speak with a donor relations representative, you can reach us through multiple channels, including by phone at 1-(800)928-8685, by email at donorrelations@toronto.msf.org, or by fax at (416)963-8707. 

For our Donor Relations team to properly investigate and follow up in a timely manner, all feedback must include the following information: 

  • Date of interaction 
  • Approximate time of interaction 
  • Detailed location of interaction 
  • Description of interaction 

Our team is grateful to all our supporters and community members who have taken the time to listen, learn and speak with one of our representatives. Without the generosity of our donors, we wouldn’t be able to provide emergency medical care to people caught in crisis around the world. 

Questions?

At MSF Canada, we take your privacy and the security of your personal information very seriously. If you ever have any questions or concerns, our Donor Relations Team can be contacted with the following details:

Toll free: 1-(800)-928-8685 and Tel: (416) 642-3474

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