MSF’s Emergency Coordinator Katrin Kisswani and Field Coordinator Maria-Aure walk through the camp city settlement and discuss the organisation of the camp. MSF’s emergency teams have provided more than 650 tents, 141 shower points and latrines, 640,000 litres of clean water, 600 relief packages including mosquito nets, winter kits and kitchen kits and mental health support to people arriving from various flood-affected districts of Sindh and Balochistan.

Canvassing and telefundraising 

Face-to-face and tele-fundraising are among the most effective ways for Doctors Without Borders/Médecins Sans Frontières (MSF) to raise awareness about our work, connect with communities across Canada, and explain how our individuals can help us deliver critical medical care to people facing crises across the world.

Since 2002, MSF has raised vital funding for our emergency medical work with the partnership of fundraising agencies who specialize in face-to-face and tele-fundraising. Our partners are committed to MSF’s humanitarian ethos and campaign on our behalf across Canada.

MSF and Face-to-Face Fundraising (F2F)

In Canada, MSF works with Public Outreach and UP Fundraising to carry out our face-to-face fundraising campaigns. These are well-regarded professional agencies dedicated to building a sustainable charitable sector through ethically and socially responsible methods. They have each gone through a rigorous evaluation process to partner with and represent MSF.


How do I identify MSF face-to-face canvassers?

You can identify our representatives on the street, at the mall, or going door-to-door, by their branded MSF items (this typically includes a vest, photo ID badge, and lanyard). They will often also have a laminated brochure or a binder containing our logo and additional information.

For security reasons, our canvassers are unable to accept cash donations. They will collect donation information on electronic tablets they carry.

Where do your face-to-face staff work in Canada?

We carry out our fundraising activities across Canada and currently have teams active in cities within the following provinces: British Columbia, Saskatchewan, Alberta, Manitoba, Ontario, Quebec, and Nova Scotia.

How does your face-to-face sign-up process work?

  • MSF canvassers work with digital tablets to securely process donor details and payment information on the spot. This allows MSF to reduce gift processing time, administrative costs, and eliminate the use of paper forms.
  • All new donors should expect to receive a confirmation email and call within 24 hours of getting involved as a supporter of our work.
  • All gift processing procedures used by MSF and our partners are PCI compliant.
  • If you have decided to get involved with a door-to-door, street, or mall fundraiser from Public Outreach, your donor and payment details will be requested and input securely on their digital tablet. Your fundraiser will then complete the sign-up process by requesting your signature on their tablet.
    • Within 48 hours expect a welcome call from PO from one of the following numbers: (647) 417-6699, (778) 330-2883, or (514) 312-7015
  • If you have decided to get involved with a street or retail fundraiser from UP Fundraising, your donor and payment details will be requested, input securely on their electronic tablet, and then you will be asked to provide a signature.
    • Within 48 hours expect a welcome call from UP from the following number: (647) 775-0882

Do your representatives work on commission?

In keeping with Imagine Canada’s Standards Program and best practices for fundraising, our representatives receive an hourly wage and receive no commission for the supporters they sign up or the dollars they help raise.

MSF on the Phone

Our telephone campaigns provide a safe, simple and fast way for our supporters to get involved with MSF’s work, especially when a humanitarian emergency happens. Our professional agents communicate our team’s medical actions and guide new donors through our secure donation forms with utmost discretion. MSF Canada currently works with Fundraising Direct to carry out our tele-fundraising activities.

Fundraising Direct

You may receive a call or SMS from Fundraising Direct inviting you to become or thanking you for becoming a part of MSF Canada. They may also contact you to update your gift details or learn about more ways you can get involved. The phone number that will appear on the call is one of the numbers listed below:

(647) 776-0186(514) 228-2802
(647) 776-0218(514) 228-2803

Feedback about our fundraisers

MSF Canada welcomes all kinds of feedback about our fundraisers – positive and constructive. Feedback is extremely important to us, as it allows us to make improvements to our programs over time.

For our Donor Relations team to properly investigate and follow-up in a timely manner, all feedback must include the following information:

  • Date of interaction
  • Approximate time of interaction
  • Detailed location of interaction
  • Description of interaction

What are your face-to-face and tele-fundraising hours?

Our fundraising times vary by location. Our teams fundraise 5-7 days per week, depending on the time of year.

  • Street and retail fundraisers canvass between the hours of 10:00 a.m. – 7 p.m.
  • Retail fundraisers canvass during mall hours, from open until close
  • Door-to-Door fundraisers canvass between the hours of 1:00 p.m. – 9:00 p.m.
  • Telephone fundraisers call between the hours of 10:00 a.m. – 9:30 p.m.


At MSF Canada, we take your privacy and the security of your personal information very seriously. If you ever have any questions or concerns, our Donor Relations Team can be contacted with the following details:

Toll free: 1-(800)-928-8685 and Tel: (416) 642-3474