Jessa Pontevedra, MSF emergency medical coordinator based in Southeast Asia. Switzerland, 2024. © Pierre-Yves Bernard/MSF
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“What I witnessed in Naypyidaw deeply affected me as a public health professional.”

Emergency response in Myanmar: MSF medical coordinator shares her experiences

Jessa Pontevedra
MSF emergency medical coordinator

On March 28, a 7.7-magnitude earthquake struck central Myanmar. From the epicentre in the city of Sagaing, the tremor was felt across Thailand, Bangladesh, China and Laos. Our teams already in the country immediately organized to travel to the affected areas in Sagaing, Mandalay, Naypyitaw and Southern Shan states to assess initial needs, while our emergency teams prepared to arrive in Myanmar as earlier as possible. Jessa Pontevedra, MSF emergency medical coordinator based in Southeast Asia was one of them. She shares her experiences from the first week of the Doctors Without Borders/Médecins Sans Frontières’ (MSF) emergency response in Myanmar. 


We landed in Yangon in the middle of the night on April 1 and headed directly to the MSF office for briefings. After a few hours of rest, we set out the next morning on the six-and-a-half-hour drive to Naypyitaw, to join the team who had already gone there on March 30. About 100 kilometres from the city, we started seeing the impact of the earthquake – cracks marred the road, a stark reminder of the disaster’s reach.  

We entered Myanmar’s capital and checked into a hotel, where displaced families who could afford it had taken refuge. In the evening, we met the rest of the emergency team to set the objectives for the coming days. As a medical coordinator, my role is to assess the health situation: evaluating both the conditions of medical facilities and the critical needs people who are affected.

A maternity ward in a jewellery museum

Before the earthquake, Naypyidaw boasted major medical institutions: a 1,000-bed hospital, a 500-bed pediatric hospital, 500-bed orthopedic hospital, 500-bed maternity and more. Yet, all of these large, specialized hospitals couldn’t operate at full capacity due to structural damage to the facilities, in this city, which is home to 1.1 million people. 

One of the more striking examples of adaptation was the repurposing of a 500-bed obstetric-children’s hospital. The patients, staff and some of the equipment relocated to an unoccupied private jewellery museum untouched by the earthquake. The owner, eager to help, welcomed the maternity in his building and compound. The museum, originally intended to be a high-end tourist attraction, had become an emergency healthcare space. Inside the grand rooms, there were rows and rows of beds set up for pregnant women about to give birth.

Staff and patient’s families were sharing the place, sharing meals, offering donations to the ones in needs, supporting each other, acting as a big community. Everyone was coping as best they could collectively.

A metal detector at the entrance now served as the triage point, with desks further inside used for prenatal and postnatal consultations. Other rooms were transformed into emergency wards and an operating room was already performing C-sections. Staff, who were themselves displaced, had set up tents to sleep in the compound, as well as the families of patients. A brick building in the back of the compound which looked like a train station was used as the administration offices and kitchen for the staff.

May Phyoe Thu and Thae Su Heing, midwives, examine four-month-old Kaung Pyae Khant’s mid-upper arm circumference as part of a health assessment. Myanmar, 2025. © Lena Pflueger/MSF
Clean-up efforts continue in the city of Mandalay. Myanmar, 2025. © MSF

I saw a lot of solidarity and dedication

There, I met the superintendent of the hospital, who took the time to speak with us despite the challenging situation. Amid the hectic environment, she was still smiling. Staff and patient’s families were sharing the place, sharing meals, offering donations to the ones in needs, supporting each other, acting as a big community. Everyone was coping as best they could collectively. 

A pediatric hospital, originally a 500-bed facility, had been relocated across the city and was now operating as a 32-bed township hospital – without any operating room. Looking at the community’s needs – pregnant women giving birth and kids getting sick amidst a disaster – a 500-bed hospital becoming a 32-bed hospital was not adding up.

Many affected people were living in vulnerable situations, without access to water and sanitation, lacking the basic requirement to preserve their dignity.

The encounter with the superintendent at this facility deeply touched me. The healthcare professionals were so dedicated, trying their best. The community spirit everywhere and coming together really resonated with me as I am Southeast Asian and this is a big part of our culture. They were also appreciative that MSF teams were with them in this emergency.

In collaboration with a local contractor, MSF is restoring 140 water sources for a community of 475 households. Myanmar, 2025. © Lena Pflueger/MSF

Many people homeless in urban space

Five days later, I left Naypyidaw. As we approached Mandalay city, we saw makeshift shelters of plastic sheeting on one side of the road, housing perhaps 1,000 people. On the other side, buildings lay in ruins. The following days, as we moved around the city to assess the hospitals, we saw similar damages – collapsed homes and communities in disarray. Many affected people were living in vulnerable situations, without access to water and sanitation, lacking the basic requirement to preserve their dignity. 

In Mandalay, families who chose to stay close to their damaged or collapsed houses were staying at the gates or front yard, or along the street – some even re-entering their damaged houses, risking further injury just to access basic facilities like bathrooms. The hospitals were partially functional and able to attend to the injured – often outside, with minimal shelter from weather conditions, under simple tarps. 

Throughout these assessments, our teams have already been providing basic health consultations, psychological first aid to the affected communities and distributed non-food items such as hygiene kits in cooperation with local civil society organizations. The logistics teams have been working tirelessly to restore water and sanitation facilities, setting up latrines in monasteries where many displaced families sought refuge.

An MSF truck carrying non-food items is unloaded in Sat Kyar, Mandalay city, in collaboration with a local civil society organization. Myanmar, 2025. © Lena Pflueger/MSF
An MSF patient support supervisor provides psychological first aid and a counselling session at the Thanlyat temporary shelter, in Mandalay. Myanmar, 2025. © MSF

Challenging perspectives but a strong resilience in communities 

With the rainy season approaching, the challenges are mounting. The situation might become increasingly precarious. If thousands of people are left homeless in urban areas and with the risk of disease outbreaks, responding to their needs will be incredibly challenging. 

What I witnessed in Naypyidaw touched me to my core as a public health professional, but what I saw in Mandalay touched to my core as humanitarian. 

For now, the communities are finding ways to support one another. I met one couple staying at the same hotel in Naypyidaw, when I was out for my usual run. They were also doing their morning exercise. It was the man’s birthday that day. But given the situation, the celebration would not be a party. 

“We have lost our home too, but we are a bit more blessed, so we want to give back,” he says. And they did so by giving food, water and non-food item distributions in one of the most affected neighbourhoods of Naypyidaw. 

I also remember this doctor I met. He was from a less affected town who had rallied a group of healthcare workers to set up a free clinic. They quickly began receiving donations from people abroad – food, non-food items and more. This spirit of community in Myanmar is powerful, but I can’t help but wonder: how long can it last? 

Our emergency teams continue to work almost around the clock, further assessing and anticipating the needs, supporting the relief efforts wherever possible along with the communities that are so engaged. The recovery from this massive earthquake will be long for people who are affected, no matter where they live, they need to have access to vital humanitarian assistance.